The customer's spouse reported via phone call the patient¿s the blood glucose was high and the sensor had inaccurate readings that triggered threshold suspend alarm.The customer¿s blood glucose was 150 mg/dl and the sensor glucose was 50 mg/dl at the time of the incident.The customer reported that the last 2 sensors were reading off.He drank orange juice and their blood glucose level ended up going up to 500 mg/dl as it was wrong.The customer treated it with manual injection and insulin pump.Now today he had the same issues.The insulin pump was shutting off his basal and can¿t get it on or shut the sensor off.Blood glucose was 129 mg/dl and sensor glucose was 83 mg/dl.Insulin pump was down in 50 mg/dl range.Previously blood glucose was 120 mg/dl, 152 mg/dl, 172 mg/dl, and 112 mg/dl.Previously blood glucose was 439 mg/dl.Insulin pump suspended on low.Sensor glucose and blood glucose difference was not within acceptable range.Previously blood glucose was 154 mg/dl and sensor glucose was 137 mg/dl.Insulin delivery was suspended due to sensor glucose values of 75 mg/dl.Suspend on low limit in sensor settings was 75 mg/dl.The sensor and insulin pump will not be returned for analysis.
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