Product did not work as expected.Rep doesn't have further info.Product available in purchasing dept."as per complaint form": customer opened the package.Removed the system (ebus needle) out of the package.He tried to move the sliding sheath adjuster in-front of the endoscope.But it's not working, the sheath adjuster stuck at the system.After this he tried to remove the stylet.But it wasn't possible.He pulled harder, without success.After the third try the stylet came out of the system and was completely destroyed.The customer used a new cook set with the same lot number and the product works well.
|
Product did not work as expected.Rep doesn't have further info.Product available in purchasing dept."as per complaint form": customer opened the package.Removed the system (ebus needle) out of the package.He tried to move the sliding sheath adjuster in-front of the endoscope.But it's not working, the sheath adjuster stuck at the system.After this he tried to remove the stylet.But it wasn't possible.He pulled harder, without success.After the third try the stylet came out of the system and was completely destroyed.The customer used a new cook set with the same lot number and the product works well.
|
Pma/510(k) # k160229 (b)(4).Exemption number: e2016031 (b)(4) lab evaluation: 1 x echo-hd-22-ebus-o was returned to cook (b)(4) for evaluation.Upon evaluation, the device was returned in its original packaging and the syringe was not present upon return.The adaptor was returned along with the stylet cap which was returned in a vial.There was no needle exposure upon return.The stylet was significantly out on return.The needle could not advance and the needle was crumpled in the handle.All parts of the needle are intact.Root cause: a definitive root cause for the customer complaint could not be determined as the exact operational conditions of use could not be replicated in the laboratory setting.However it is possible that excessive force was applied causing the needle to crumple which led the stylet cap to come off.Documents review: prior to distribution, all echo-hd-22-ebus-o devices are subjected to functional checks and visual inspection to ensure device integrity.These inspections and functional checks are outlined in internal procedures in place at cook (b)(4).Ifu review: it may be noted that according to the instructions for use, ifu0051-7, the user is instructed to: ¿visually inspect with particular attention to kinks, bends and breaks.If any abnormality is detected that would prohibit proper working condition, do not use¿.A review of the manufacturing records for echo-hd-22-ebus-o of lot number c1385717 did not reveal any discrepancies that could have contributed to this complaint issue.There is no evidence to suggest that this issue affects the entire lot # c1385717 upon review of complaints this failure mode has not occurred previously with this lot # c1385717.Summary: from the information provided, no adverse effects to the patient have been reported as a result of this occurrence.Complaints of this nature will continue to be monitored for potential emerging trends.
|