Model Number 728306 |
Device Problem
Break (1069)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Type
malfunction
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Manufacturer Narrative
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We have not completed our investigation of this event.We will file a follow-up emdr at the completion of the investigation.(b)(4).
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Event Description
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The customer reported the ct box had noise.A philips field service engineer reported the microphone in the gantry was broken; the operator could not hear the patient.If the operator is unable to hear the patient due to a failed microphone, there is potential for injury to the patient.This issue has been determined to be a reportable event.This event is currently under investigation.
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Manufacturer Narrative
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The customer reported that the microphone in the gantry was broken and the operator could not hear the patient from the scan room.This issue occurred on a brilliance ict system.The customer confirmed with the philips help desk (when this issue was reported) that there was no patient impact and no harm as a result of this event.The philips field service engineer (fse) arrived at the customer site and evaluated the system and determined the microphone in the gantry had failed.The fse replaced the breathing light assembly, which contains the gantry microphone, to correct and resolve the issue.The system is operational and in clinical use.This event has been determined not to be a reportable event.
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Manufacturer Narrative
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The customer reported that the microphone in the gantry was broken and the operator could not hear the patient from the scan room.This issue occurred on a brilliance ict system.The customer confirmed with the philips help desk (when this issue was reported) that there was no patient impact and no harm as a result of this event.The philips field service engineer (fse) arrived at the customer site and evaluated the system and determined the microphone in the gantry had failed.The fse replaced the breathing light assembly, which contains the gantry microphone, to correct and resolve the issue.The system is operational and in clinical use.This event has been determined not to be a reportable event.
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Search Alerts/Recalls
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