A biomedical technician (biomed) at a user facility reported that the 2008t hemodialysis (hd) machine had a burn mark on the power logic board.The machine is in a new facility that is currently not yet open.A patient was not connected to the machine at the time of the incident.When the biomed was attempting to load chairside on the machine, there was an error with the usb.While troubleshooting, the biomed noticed a blackened, burn mark on the backside of the power logic board.No burning smell, smoke, spark, or flame was observed.The machine was evaluated on-site at the user facility by a fresenius regional equipment specialist (res).The res observed evidence of burn damage on the power logic board.The res replaced the power logic board.Following the part replacement, the system was restored to full functionality.The res ordered a new user interface (ui) board for the machine to resolve the usb issue.The ui board was received at the user facility; however, the machine is currently pending the ui board installation.To date, no parts have been made available to be returned to the manufacturer for physical evaluation.
|
Plant investigation: no parts were returned to the manufacturer under failure analysis for physical evaluation.The 2008t hemodialysis (hd) machine was evaluated at the facility by the fresenius regional equipment specialist (res).The res observed evidence of burn damage on the power logic board.The res replaced the power logic board.After the repair, machine functional checks were performed, and all tests found the unit to be functioning within specification.The res ordered a new user interface (ui) board for the machine to resolve the usb issue.The ui board was received at the user facility; however, the machine is still pending the ui board installation.A records review was performed on the reported serial number.An investigation of the device manufacturing records was conducted by the manufacturer.There were no non-conformance's or any associated rework during the manufacturing process which could be related to the reported event.In addition, the device history record (dhr) review confirmed the results of the in-progress and final quality control (qc) testing met all requirements.The investigation into the cause of the reported problem was able to confirm the failure mode.The res confirmed that burn damage was present on the power logic board.Therefore, the complaint has been deemed confirmed.
|