Investigation ¿ evaluation: the investigation performed for this complaint report included a review of complaint history, the device history record, drawings, manufacturing instructions, quality control data and specifications.A visual inspection and functional testing of the returned device was also conducted during the investigation.One device was returned for investigation.The device was returned with the handle in the closed position.The basket formation was in the closed position.The collet knob is tight and secure.The male luer lock adaptor (mlla) is tight.The polyethylene terephthalate tubing (pett) measures 3.5 cm in length.A functional test determined the handle opens the basket formation completely; but does not close completely.A visual examination noted there is a gap in the basket wires when the basket formation is in the closed position.From the investigation photos, it appears 1 of the basket wires is slightly pulled out from base of the basket assembly.Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.A review of production and quality documentation did not identify any specific issues with current manufacturing or quality controls that may have contributed to this incident.A review of the device history record found no non-conformances associated with the complaint device lot number.A review of complaint history found this to be the only complaint associated with product lot number 6884344.All devices are 100% inspected for functionality and integrity before packaging.The instructions for use (ifu) contains a caution, "do not use excessive force to manipulate the device, or damage to the device may occur.The amount of force applied to the device is unknown.With the available information, the root cause of the event could not be determined." measures have been initiated to address this failure mode.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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