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It was reported that prior to a procedure, the flexor ansel guiding sheath tip was observed to be split/ kinked.The sheath did not come into contact with a patient.According to the initial reporter, the patient did not experience any adverse effects due to this occurrence.
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Investigation ¿ evaluation: a review of the complaint history, device history record, instructions for use (ifu), manufacturing instructions, quality control, and a visual inspection of the returned device were conducted during the investigation.The visual inspection of the returned device confirmed that the (b)(4)" dilator had two cuts present on the distal tip.One cut was measured to be (b)(4) in length, and the other was measured to be (b)(4 in length.Additionally, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.A review of the device history record showed no nonconforming events which could contribute to this failure mode.It should be noted there were no other reported complaints for this lot number.Based on the information provided, the examination of the returned product, and the results of our investigation, a definitive root cause could not be determined.It is possible, however, that package handling related to shipment and storage conditions, could have contributed to the event.We will continue to monitor for similar complaints.Per the quality engineering risk assessment, no further action is required.
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