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Investigation ¿ evaluation: a review of complaint history, the device history record, drawings, manufacturing instructions, quality control and specifications was performed.A visual inspection and dimensional verification was also conducted.One open package labeled rpn fus-120055, label lot number 8317527 was received.The dilator and sheath were returned unassembled.The clear lining inside the sheath was protruding out past the sheath's distal tip and had an accordion like appearance.The lining was still attached to the inner wall of the sheath near the tip.The inner lining has been scraped and pushed out the end of the sheath.There were no manufacturing anomalies observed with the dilator, lubricity of the components appeared to be sufficient.The device history record was reviewed and one non-conformance was noted for a single device with loose foreign matter.The non-conformance was reworked.A review of complaint history for this product/lot number combination revealed there are no other complaints associated with this product and lot number 8317527.There is no indication that a design or process related failure mode contributed to this event.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.Current controls for manufacturing are in place to assure functionality; device integrity prior to shipping.Based on the evidence presented by the returned sample and by the customer's testimony, a procedural related event may have contributed to this failure mode.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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