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From ms excel spreadsheet provided by integra lifesciences on 04 dec 2017: "when attempting to drain the system, it does not drain, it does not apply pressure to take a pic curve.The specialist says that the drainage system does not work its keys, does not allow drainage to buretrol or intracranial pressure intake.They changed the drainage system and the same thing happened; the specialist said that when turning the buretrol key to perform the drainage, it does not drain and the key to connect the pic monitor sensor does not make the curve without liquid pressure.The specialist shows us how he uses the product and does it an adequate way with 20 years of knowledge in drains and pic monitoring." reference 2023988-2017-00517 for mdr created for the first or initial device used with patient as described in the complaint description above.Also stated in the report referenced above: "complaint category - codman: no reported patient/user harm" a request will be made to obtain device information as well as more information related to the patient as well as the potential impact the delay in patient care may have had on the patient.
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Added 09 feb 2018: subsequent to the initial mdr submitted, natus received a copy of the "johnson & johnson md product complaint form" ((b)(4)).Additional information related to the patient and event were provided and entered into the applicable sections of this report.The report indicated that the reporter considers the complaint to be also an adverse event due to delay in patient care and this report has been updated accordingly.On 31 jan 2018, codman e-mailed their complaint report to natus ("complaints # (b)(4)last updated january 24, 2018).The following information is contained in the report (note: this report is associated with complaint investigation for device identified in 2023988-2017-00517): (b)(4) 12/10/2017 sent 2nd attempt for complaint sample.(b)(4) 12/13/2017 sent 3rd and final attempt for complaint sample.(b)(4) 12/14/2017 no response on 3 attempts, action closed, invest.Notified.Was there surgical delay reported? no.Based on the information provided in the above mentioned report, natus has completed its investigation.Taken from the above mentioned report: no sample was returned for evaluation.The complaint could not be verified.The lot number is unknown; product code is 82-1730.It was not possible to investigate the complaint as no sample was returned for evaluation.Numerous attempts were made to recover the device, with no success.If the sample is returned in the future, this complaint will be re-opened and evaluated.A review of complaint records for the previous 12 months could not be performed as no lot number information was provided.The most recent complaint and smt presentation was reviewed and did not show that this product family exceeded its upper control limit for complaints.Review of the history device records was not possible as the lot number is unknown.Prior action taken: c/a not taken is further corrective & preventative actions proposed? no.Is this complaint confirmed? no.The complaint is now deemed closed.Should the device be returned, a new complaint will be opened referencing this one, and, an additional follow-up mdr will be filed.
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