On (b)(6) 2017, the reporter contacted animas and alleged that the patient experienced an elevated blood glucose around 300 mg/dl with abdominal pain, blurred vision, nausea and an upset stomach, symptoms of dehydration (dizzy, lightheaded), dry eyes and an unspecified level of ketones associated with an alleged time/date reset issue.Reportedly, the patient continued pump therapy and received an unspecified treatment by a healthcare provider in a doctor¿s office visit.During troubleshooting with customer technical support (cts), it was revealed that the time and date was correctly maintained when the battery was removed from the pump for less than 12 hours.The patient stated that their medical provider noted that the patient¿s am and pm time in their pump were reversed.The patient also alleged that the year in the pump would change by itself.Troubleshooting concluded that use user error did not cause time/date issue.Once the time and date issue was resolved the patient was able to get their bg under control again.This complaint is being reported based on the allegation that the patient experienced hyperglycemia associated with an alleged time/date reset issue.
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