PHILIPS MEDICAL SYSTEMS (CLEVELAND), INC. BRILLIANCE AIR 40/64/UCT; SYSTEM, X-RAY, TOMOGRAPHY, COMPUTED
|
Back to Search Results |
|
Device Problems
Disconnection (1171); Device Inoperable (1663)
|
Patient Problem
No Known Impact Or Consequence To Patient (2692)
|
Event Type
malfunction
|
Manufacturer Narrative
|
Note: we have not completed our investigation of this event.We will file a follow-up emdr at the completion of the investigation.Internal cross reference: complaint (b)(4).
|
|
Event Description
|
This complaint has been evaluated based on the information provided; there is no allegation of death or serious injury.The customer reported the intercom was not working.The field service engineer (fse) reported the intercom wires were disconnected and the operator could not hear the patient from the gantry microphone.If the operator is unable to hear the patient due to a failed microphone, there is potential for injury to the patient.This issue has been determined to be a reportable event.This event is currently under investigation.
|
|
Manufacturer Narrative
|
The customer working, as the operator was not able to hear the patient and the patient was not able to hear communication from the operator.The customer confirmed that they checked the volume on the ct box and made sure that it was turned up loud enough to hear the patient, but adjusting the volume level did not resolve the issue and onsite service was requested.The philips field service engineer was dispatched to the customer site to evaluate the ct system.The fse removed the rear gantry cone and found that the cables for the microphone and speaker were disconnected.The fse reconnected the cables to the gantry speaker and microphone to resolve the issue; no parts were replaced.There was no report of harm to a patient, operator, or bystander associated with this issue.Further investigation of this issue determined that this event is not reportable.
|
|
Search Alerts/Recalls
|
|
|