It was reported that the flat panel was damaged and needed to be replaced.During the onsite investigation the field service technician (fst) found that a boom arm was lowered onto a yoke and monitor.The monitor twisted to its end stops and became damaged.It is suspected that force was continually applied and this translated to the rest of the system, including the spring arm.This force caused the spring arm c-clip to move out of place and become ineffective.With the c-clip ineffective, the spring arm had the capability to disengage.The fst replaced the spring arm and the unit has been returned to use.There was no patient involvement or adverse consequence reported.
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