|
Investigation summary: bd had not received samples, but photos were provided by the customer facility for investigation.The photos were evaluated and the customer's indicated failure mode for glass breakage with the incident lot was not observed.Additionally, retention samples were selected from bd inventory for evaluation and upon completion, the customer's indicated failure mode for glass breakage was not observed as all samples met specifications.A review of the device history record was completed for the incident lot and, based on this review, all product specifications and requirements for lot release were met; there were no related quality non-conformance during manufacturing of the product.Investigation conclusion: based on evaluation of the retention samples and photos, the customer¿s indicated failure mode for glass breakage with the incident lot was not observed as all samples met the required specifications.Additionally, the photos did not identify a specific product issue.Root cause description: based on the investigation, a root cause could not be determined.The retain product was found to be in conformance and meet release specifications.Rationale: complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.The bd business team (b)(4) reviews the collected data for identification of emerging trends.
|