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Investigation ¿ evaluation: the investigation included a visual inspection of the returned device, a review of complaint history, the device history record, drawings, instructions for use, and the device specifications.One open package rpn us-522, label lot number 6270917 was received.The stent and pigtail straightener was returned inside an open wire guide pouch.The tether suture was not returned with the stent.The proximal coil was torn at the side port stopping 9mm from the end of the coil.There is no evidence of manufacturing anomalies observed with the device.There is no evidence of manufacturing anomalies observed with the device.This incident may be a result of a procedural related event.A review of the device history record showed there were no non-conformances associated with the complaint device lot number 6270917.A review of complaint history revealed this is the only complaint that has been received associated with the complaint device lot number 6270917.As found in the instructions for use (ifu): supplied sterilized by ethylene oxide gas in peel-open packages.Intended for one-time use.Sterile if package is unopened or undamaged.Do not use the product if there is doubt as to whether the product is sterile.Store in a dark, dry, cool place.Avoid extended exposure to light.Upon removal from package, inspect the product to ensure no damage has occurred.Based on the investigation evaluation, there is no indication that a design or process related failure mode contributed to this event.Current controls for manufacturing are in place to assure functionality and device integrity prior to shipping.Review of production and quality documentation did not observe any specific issues with current manufacturing or quality controls that may have contributed to this incident.The root cause of this event is user related/ handling.The stent was torn during removal of the tether suture.Per the quality engineering risk assessment, no further action is required.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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