The customer was reported via phone call that, the insulin pump under delivering the insulin with high blood glucose of 266 mg/dl.The current blood glucose was 126 mg/dl.Customer trouble with pump, gave self-insulin and still running high going on a while.Customer treated for high blood glucose with manual injections.Based on customer report proceeding in troubleshooting per customer alleging possible pump under delivery.Assisted with performing the high pressure test which was passed.Customer advised to change entire set, reservoir and insulin and treat per healthcare professional instructions.The insulin pump will not be returned for analysis.
|