On (b)(6) 2017, the customer reported that the gantry microphone had malfunctioned and auto voice worked intermittently.The customer confirmed with the philips helpdesk (when this issue was reported) that there was no patient impact and no harm to a patient, operator or bystander as a result of this event.The philips field service engineer (fse) evaluated the system and determined that an audio connection at the rear of the host pc had failed, which caused the intermittent microphone and autovoice failures.The fse made a mechanical adjustment to the connection to resolve the issue; no parts were replaced.The system is operational and in clinical use.
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