No patient information provided as no patient was involved in this concern.A medtronic representative went to the site to test the equipment.After changing the power cord a few days ago, i had a power cycling issue with the computer.I was sent a new computer.After installing new computer, i installed software applications.Tested loading patient scans via cd to test how 3d models would look under each application.Also checked communication with tracking system.The hardware, software, and instruments passed the system checkout.The system was found to be fully functional.The computer was returned to the manufacturer for analysis.The device was found to be fully functional with no problem found.The reported event could not be duplicated by medtronic personnel.
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A medtronic representative reported that after replacing the damaged cable, the computer no longer powered on consistently.Computer turns on, and then turns off shortly thereafter.During troubleshooting with call center, they check the connections and test multiple outlets on the uninterruptible power supply (ups).The rep also connected the power to a wall outlet directly and issue persisted.There was no patient present when this issue was identified.
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