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Evaluation summary: a device history review was performed to the reported lot.No discrepancies that may have contributed to a complaint of this nature were found.All dhrs are reviewed for accuracy prior to product release.No changes related to the reported condition were found within six months prior to lots manufacturing date.The physical sample involved in the reported incident was not returned for evaluation.Two photos were provided by the customer.Visual evaluations of these photos were performed; the first picture showed a dual catheter, an introducer needle, two dilators and guide wire inside of one pouch, in this image was not possible observed any defect.In second image it was appreciate in a corner the ends of the guide wire near the venous adapter inside the pouch, in this image was not possible observed any defect.The both photos it showed signs of use (remains of blood); however with the pictures provided it was not possible to confirm the occlusion in the catheter.This defect was not confirmed; the product sample was not returned to the manufacturing site for review.During visual inspection of the photo it could not be appreciated any occlusion.Based on the available information the most probable root cause is considered as customer perception.None has been confirmed as manufacturing related issues.No triggers or trends were identified.No further actions are required.It must be noted that in-process controls (such as personnel training, incoming quality acceptance testing for raw material, 100% visual inspection, and visual acceptance sampling are performed in the plant) are in place to prevent nonconforming product from leaving the manufacturing operations.No additional actions are required.This complaint will be used for tracking and trending purposes.If information is provided in the future, a supplemental report will be issued.
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