This complaint has been evaluated based on the information provided; there is no allegation of death or serious injury.The customer reported intermittently, during clinical use, artifacts appeared on head studies.It was confirmed by the philips national support specialist (nss) the compensator was cracked.Engineering analysis has confirmed that this event has been determined to be a reportable issue due to the potential for image misinterpretation, because of an artifact.Therefore, this issue has been determined to be a reportable event.This event is currently under investigation.
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The customer reported that patient images exhibited a ring artifact.The philips field service engineer (fse) evaluated the system and confirmed the compensator had cracked and failed.The fse visually inspected the system and found a cracked compensator in the a-plane collimator.The fse replaced the a-plane collimator to resolve the issue.The philips fse confirmed there was no harm to a patient, operator, or bystander.The system is in clinical use.This issue was determined not to be a reportable event.
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