Customer called and reported that they received emergency medical assistance due to low blood, with blood glucose of 23 mg/dl at the time of the incident.The customer was at 200 mg/dl at the time of the call.The customer was given food and glucose tablets to treat.The customer experienced symptoms such as going into shock.The customer was wearing the insulin pump during the incident.The customer believes the pump over delivered.Troubleshooting was not completed due to the blank display.The customer stated that a prong like object fell out of the pump and the pump would not turn up after a battery change.The insulin pump will be returned for analysis.
|