|
The device was received for evaluation.There was no relationship found between the returned device and the reported incident.A visual inspection was performed on the product it was observed that a cable connecting socket had a broken cable prong lodged in it and the surrounding area was damaged.A functional evaluation could not be performed due to the broken cable prong lodged in the connecting socket.The complaint was not verified and the root cause could not be determined since the reported malfunction could not be duplicated during the product evaluation process.Factors that could have contributed to the event include excessive force, misalignment, or twisting of the connector during connection/disconnection to a control unit.A review of the device history records showed there were no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.
|