The customer's reported complaint of a damaged head restraint was confirmed during visual inspection and was replaced.However, the reported complaint of a stopped compression was not confirmed or reproduced during these evaluation.The platform passed functional testing with no faults found.Review of the retrieved archive data found no significant discrepancies related to the reported stop compression complaint.Unrelated to the complaint, to ensure the autopulse platform is functional without issue, the bent battery lock clip, damaged enclosures, and missing screws were replaced.The autopulse platform is a reusable device and was manufactured in 2008 and has exceeded its expected service life of 5 years.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaint reported for autopulse with serial (b)(4).
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During training the autopulse platform (sn: (b)(4)), was placed on continuous mode.The customer, however, reported the platform stopped compression multiple times for an unspecified reason.Additionally, the platform's head restraint cable was found damaged.There was no patient involvement.
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