According to the complaint, on (b)(4) 2017, a customer got the error messages below on abl90 display, and they could not measure a sample.Analyzer need maintenance.Leak current detected (#(b)(4)).The customer removed the solution pack from abl90 and re-installed it because the solution pack was fresh.They installed a new 90sp within a day.Then they found pink liquid leakage from the bottom of the solution pack.It was reported that the solution pack had a slight leak at the customer site, but it was leaking a lot at radiometer (b)(4) site.The customer did not get in contact with the leaked liquid, but an radiometer (b)(4) employee got in contact with a bit of leaking liquid when receiving the solution pack.
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The solution pack was leaking due to the waste pouch being misplaced 5mm forward when assembling the sp in production.When the solution pack was activated the waste needle couldn't penetrate the waste pouch, and was bent, causing waste fluid to be released to the top of the sp.
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