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Investigation evaluation: a review of the device history record, manufacturing instructions, quality control, specifications, and a visual inspection of the returned devices were conducted during the investigation.The visual inspection of the returned devices confirmed the presence of cracks at their bases.Additionally, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.A review of the device history record showed no nonconforming events which could contribute to this failure mode.It should be noted there were no other reported complaints for this lot number.Based on the information provided, the examination of the returned products, and the results of our investigation, it was determined that the material used to manufacture this device was cracking due to moisture.Measures are being conducted to address this failure mode.We will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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