(b)(4) method: the complaint iw934 cosycot infant warmer was not returned to fisher and paykel healthcare (fph) in (b)(4) for investigation.Our investigation is therefore based on the information provided by the customer and our knowledge of the product.Result: the customer did not provide any additional information or photographs of the complaint device.Without the return of the complaint device or a photograph of the reported discoloration, we are unable to determine what may have caused the problem experienced by the customer.Conclusion: the upper and lower harnesses are used to connect the warmer head unit to the control unit of the infant warmer.Previous investigations of similar complaints revealed that the discolouration was mostly likely due to poor electrical contact caused by the degradation of the harness connectors.This degradation is likely a result of swivelling of the warmer head.The subject infant warmer is over 14 years old and a reasonable level of wear and tear is expected.All components on the harness assembly of the infant warmer are enclosed in a sheath and fire rated by underwriters laboratories (ul).The entire harness is enclosed in a ul v-0 rated fire retardant enclosure.Should the connectors completely fail during the operation, an audible and visual alarm will be registered on the front control panel of the infant warmer, thereby allowing the hospital staff time to act and provide other means of warming.A harness replacement kit has been provided to the healthcare facility.
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