The customer stated she received questionable results for leukocytes, nitrites, protein, and blood for multiple patients.The customer recalibrated and repeated controls which were all in range.The customer repeated all tests and reported the results from the visual readings.The customer could not provide specific data, but claimed there were false negative nitrite results that were positive when read visually and false negative blood results that were different more than two color blocks when read visually.The customer was unsure if any medical treatment was delayed for any of the patients.There was no allegation of an adverse event.The strip lot number was 21650703 with expiration date 30-jun-2018.The suspect meter and strips were requested to be returned for investigation.Replacement product was sent to the customer.
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Retention material of lot #216 507 00 was measured on an iu (b)(4) with native urine, an erythrocyte dilution series, a leukocytes dilution series, a protein dilution series, and a nitrite dilution series and was visually checked.The results were within specification.
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