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Investigation ¿ evaluation: a visual examination of the returned device was conducted.A review of complaint history, the device history record, drawings, manufacturing instructions, quality control data and specifications was also performed.One balloon catheter was returned for investigation.The customer stated the filiform tip was not in the packaging.A visual examination noted the returned device threads on the tip of the device appear to have been stripped.The balloon material appears to have been compromised.The device history record was reviewed and no non-conformances were found related to the reported issue.A review of complaint history no other complaint associated with the complaint device lot number ns7327488.A filiform is not included as one of the device components.The device has a tip that a filiform can be attached to.The device is supplied with the instructions for use (ifu) which includes a description of the device and provides a list of the included components.Set contains (set components may vary), urethral dilation balloon catheter,.038-inch (0.97 mm) diameter ptfe coated stainless steel wire guide 80 cm long with 3 cm flexible tip, syringe.A review of the ifu found there is one reference to a filiform in the ifu.This reference is found in the section titled: instructions for using urethral dilation balloon catheter.The reference states: note: when using filiform configuration, attach filiform using clockwise rotations prior to insertion.A filiform is not included as one of the components of the urethral dilation balloon catheter.The device has a tip that a filiform can be attached to.The cause for this complaint is the user was unaware that the device did not come with a filiform to attach to the tip of the device.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.
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