Product event summary: analysis confirmed the customer comment that the device did not work in doo mode and it was attributed to the keypad being out of specification in an electrical manner and it was additionally noted that the output connector nuts were contaminated.The electrical and mechanical parts were inspected and all found defective parts were replaced and all other identified issues were resolved.The device was re-calibrated and functionally tested and it passed its final quality assurance tests.This device was reported as included in the field action noted but returned product investigation found the device did not perform as described in the field action.The device is no longer included as part of the field action.If information is provided in the future, a supplemental report will be issued.
|