Additional information has been provided.The system was examined and the reported event was confirmed.The customer tripped on the power cord, removing it from the machine.The company representative found the touchscreen to be out of calibration, so they recalibrated it, addressing the reported system locking up.A review of the customers complaint history for the last 24 months did not show any previous complaints of this kind against the system.The system was manufactured on march 16, 2006.Based on qa assessment, the product met specifications at the time of release.The root cause of the reported system locking up can be attributed to the touchscreen being out of calibration.The root cause of the reported power cord coming out of the system can be attributed to use error.The manufacturer internal reference number is: (b)(4).
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