Getinge usa sales, llc (importer) is submitting this report on behalf of the legal manufacturer of the device maquet gmbh, kehler strasse 31, rastatt, germany 76437.Exemption # e2018004.(b)(4), contact person: (b)(6).The table was returned to rastatt for further investigation.During the investigation the issue could be reproduced.The investigation revealed that a combination of unfavorable circumstances caused the described malfunction.These circumstances were worn out locking buffers causing the table to rest on the plates.The plates have a lower friction coefficient than the locking buffers.Switches out of adjustment, in a way that the castors still touch the floor slightly.Software related issue.The software for the locking function might cause the castors to be pressed to the floor.This scenario can occur if the locking key is pressed for more than 2 seconds or pressed , released and pressed again.All three circumstances have to come together to cause the described issue.The worn out locking buffers were replaced and the switches re-adjusted according to specification.Since the launch of the 112222xx product line in 2008, more than (b)(4) products have been manufactured.This is the first complaint in which the described failure has been reported to us.Getinge-maquet gnmh provides product failure investigation, analysis and resolution for the device described in this report.
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