Details of complaint: on (b)(6) 2018, customer reported gas unit was giving low readings.The reading values and the expected values are not known.Customer had replaced water trap and sampling line.No error messages were reported.Service requested: exchange.Service performed: exchange.Investigation result: nka repair center evaluated the exchanged device.Device shows "check water trap".It was determined that a new sensor is required to fix the issue.Per gf-210r operator's manual, revision e, water traps are to be replaced at minimum every four weeks or when the "check watertrap" message appears on the screen.If not, water penetration of the sensor may damage or cause accuracy issues.The maintenance and usage information regarding this device is not available.Therefore, it is not possible to determine the root cause of the sensor failure.Review of the device history record (dhr) shows that the unit has no history of ncmr, refurbishing, or other suspected defects.Additional information: b4.Date of this report.F6.Date user facility/importer became aware of the event.F7.Type of report.F11.Date report sent to fda.F13.Date report sent to manufacturer.G4.Date received by manufacturer.G7.Type of report.H2.If follow-up, what type? additional information.Device evaluation.H3.Device evaluated by manufacturer.H6.Event problem and evaluation codes.H10.Additional manufacturer narrative.
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