(b)(4) our quality engineers received one photo from lot #0000919888 for evaluation.Failure mode could be confirmed since the manufacturing date printed was incorrect according to product code/batch.The investigation concluded the root cause could be related to the manufacturing process and methods.We have since opened up a capa and during the sampling review process, bd verified the expiration and manufacturing date on labels were accurate.The failure mode will be entered into the complaint management system and will be tracked / trended for any additional similar failure modes.Customer complaint trends are evaluated on a monthly basis during our quality team meeting.If the trend of a specific type of complaint warrants a formal corrective action, resources will be assigned at that time.
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