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The system was used for treatment.This case is reportable as a mdr due to the reportable malfunction centrifuge bowl leak/break.Since this reportable malfunction is only associated with the kit, this mdr will only be against the kit.Kit lot f704 was reviewed.There were no non-conformances related to the complaint.This lot met all release requirements.A review of kit lot f704 identified an increase in complaints associated with the centrifuge bowl leak/break complaint category.An investigation has been initiated in response to the increase of centrifuge bowl leak/break complaints observed with kit lot f704.Trends were reviewed for complaint categories, centrifuge bowl leak/break, system error: 571.No trends were detected for each complaint category.The customer photographs were returned and investigated for analysis.The photographs provided confirm the centrifuge bowl leak/ break reported.The photographs show an intact bowl assembly in the centrifuge chamber.In addition, the photographs show that a small amount of blood is visible on the internal walls of the centrifuge chamber that is consistent with a leak in the bowl seal area.The customer stated that the seal of the bowl was found to be broken; however, it cannot be confirmed with the provided information and photographs.A material trace on the bowls used to build lot f704 found no related non-conformances.The device history record review did not identify in any related non-conformances, and this kit lot had passed lot release testing.Issue (b)(4) has been opened to determine if further action is required.The root cause for the reported incident cannot be determined.Investigation complete.(b)(4).
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