The customer report of the lifeband unable to be properly installed in the autopulse platform (sn (b)(4)) was confirmed during functional testing of the returned platform.The issue is attributed to a defective belt clip retainer and monolithic plunger.The autopulse platform is a reusable device and was manufactured on 29 dec 2007.It has exceeded its expected service life of 5 years and is over 10 years old.This observation is characteristic of normal wear and tear for the age of the device.As part of routine service during testing, the platform was examined and found physically damaged front enclosure and battery lock, and a defective user control panel lcd.A load characterization check was performed and found that the load cell needs replacement.All these observations are also characteristic of normal wear and tear attributed to the age of the device.Upon customer approval, the defective and damaged components will be replaced and the device will be further functionally tested to full specification.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaint reported for autopulse platform with serial (b)(4).
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