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Investigation conclusion: the customer's observation was not replicated in-house with retention products.Retention devices were tested with in-house drug-free donor urine and all devices showed expected negative results; all coc, met, thc, mop, oxy, and bzo strips yielded correct negative results at read time.No false positive results were observed during in-house testing.Manufacturing batch record review did not uncover any abnormalities.The device provides only a qualitative, preliminary analytical result.A secondary analytical method must be used to obtain a confirmed result.Based on the information available, there is no indication of a product deficiency.A capa, capa (b)(4), has been opened to address the late escalation of this complaint.
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