The customer reported via phone call that they experienced under delivery of insulin and high blood glucose level of 500 mg/dl.The customer¿s current blood glucose was 257 mg/dl.The customer was treated with insulin pump.The drive support cap was normal.Customer was alleging possible pump under delivery.The customer also reported they had no delivery alarm.Customer reported insulin did not exit and there was greater than normal resistance with plunger push.The product was not returned for analysis.
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