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The customer did not provide patient demographics such as age, date of birth, sex, weight, ethnicity or race.The access intact pth reagent was not returned for evaluation.During guided troubleshooting with beckman coulter (bec) customer technical support (cts) the customer completed the carryover test and precision run which were within specifications.A beckman coulter field service engineer was dispatched to evaluate the instrument's performance, but this service was canceled by the customer as they were satisfied with the instrument performance and the troubleshooting performed by the beckman coulter customer technical support.In conclusion.An assignable cause for this event could not be determined with the information provided.There is no evidence to reasonably suggest a system malfunction; system parameters (system checks, precision studies, calibrations, quality control) met assay and instrument specifications.
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