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(b)(4).During processing of this complaint, attempts were made to obtain complete event, patient and device information.(b)(4).The device was returned for analysis.The reported difficulty to remove the device was unable to be replicated in a testing environment due to the condition of the returned device.The xience xpedition everolimus eluting coronary stent system, instructions for use (ifu), states: failure to follow steps and / or applying excessive force to the delivery system can potentially result in loss of or damage to the stent and / or delivery system components.The ifu deviation does not appear to have caused or contributed to the reported difficulty to remove.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no other incidents from this lot.The investigation determined the reported difficulties appear to be related to circumstances of the procedure as it is likely the deflated balloon interacted with the guiding catheter causing the reported difficulty to remove.There is no indication of a product quality issue with respect to manufacture, design or labeling.
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