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Evaluation / investigation: a visual inspection and functional testing of the returned device was conducted.A review of complaint history, the device history record, instructions for use, quality control data, and specifications was also performed.One device was returned for investigation.The device was returned with the handle in the closed position and the basket formation is partially closed.The collet knob is tight and secure.The male luer lock adaptor (mlla) is loose.The polyethylene terephthalate tubing (pett) measures 1.5 cm in length.A visual examination of the returned device noted the basket sheath is bent 3 mm from the distal tip of the support sheath.A functional test determined the handle actuates the basket formation to the open position, but does not close the basket formation completely.In the closed position, the basket formation extends from the basket sheath 3 mm.The handle was disassembled.The basket formation could be manually actuated.The length of the basket formation measures 3 cm long.The handle was reset and reassembled and the handle actuated the basket formation to the completely closed position.A review of the device history record revealed no non-conformances for lot number 8001484.A review of complaint history for this device lot revealed this is the only complaint associated with lot number 8001484.As per the instructions for use (ifu) precaution section: enclose the device in the sheath before removing from the tray/holder.Do not use excessive force to manipulate this device.Damage to the device may occur.A review of relevant manufacturing documents was conducted.It was concluded that the device aspect in question was visually/functionally inspected by quality control and no related gaps in production or processing controls were noted.The complaint device was found to have a basket that would fully open, but not fully close.Sheath damage was also found with the device.The bent sheath likely affected the ability of the basket to fully retract.Devices are inspected for damage and functionality prior to packaging.The observed damage likely occurred during use of the device.Per the quality engineering risk assessment, no further action is warranted.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.Evaluation / investigation: a visual inspection and functional testing of the returned device was conducted.A review of complaint history, the device history record, instructions for use, quality control data, and specifications was also performed.One device was returned for investigation.The device was returned with the handle in the closed position and the basket formation is partially closed.The collet knob is tight and secure.The male luer lock adaptor (mlla) is loose.The polyethylene terephthalate tubing (pett) measures 1.5 cm in length.A visual examination of the returned device noted the basket sheath is bent 3 mm from the distal tip of the support sheath.A functional test determined the handle actuates the basket formation to the open position, but does not close the basket formation completely.In the closed position, the basket formation extends from the basket sheath 3 mm.The handle was disassembled.The basket formation could be manually actuated.The length of the basket formation measures 3 cm long.The handle was reset and reassembled and the handle actuated the basket formation to the completely closed position.A review of the device history record revealed no non-conformances for lot number 8001484.A review of complaint history for this device lot revealed this is the only complaint associated with lot number 8001484.As per the instructions for use (ifu) precaution section: enclose the device in the sheath before removing from the tray/holder.Do not use excessive force to manipulate this device.Damage to the device may occur.A review of relevant manufacturing documents was conducted.It was concluded that the device aspect in question was visually/functionally inspected by quality control and no related gaps in production or processing controls were noted.The complaint device was found to have a basket that would fully open, but not fully close.Sheath damage was also found with the device.The bent sheath likely affected the ability of the basket to fully retract.Devices are inspected for damage and functionality prior to packaging.The observed damage likely occurred during use of the device.Per the quality engineering risk assessment, no further action is warranted.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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