The customer complained of a display issue with coaguchek xs plus meter with an unspecified serial number.The customer alleged that the display on the meter fades out and they have trouble seeing the patient results.The customer alleges this could have the potential for staff to not see the result for a patient clearly leading to a misinterpretation of a result.The customer states when the display on the meter fades out, they start the test over and obtain a successful result; the result is displayed and interpreted correctly.The customer also stated the meter sometime turns off during testing.The customer will start the test over and the next attempt is successful; the meter stays powered on.No adverse event occurred.The device was requested for investigation.
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