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Received for evaluation was a 45cm fiber.A visual inspection noted no appearance of defect or damage.During functional testing of the returned fiber, the test unit displayed "invalid fiber".The fiber was then connected to a precision 980 laser.The aiming intensity was set at 3 the beam was bright and rounded.When the laser pedal was disengaged the fiber stopped firing immediately.The customer's reported complaint description of "the fiber continued to fire after pedal was disengaged" cannot be confirmed as the fiber stopped firing as soon as the pedal was disengaged.During the evaluation of the fiber, the complaint of an invalid fiber message was confirmed.Although a root cause for the fiber continuing to fire could not be definitively determined, a possible contributing factor could be an issue with the foot pedal on the laser.The contacts in the foot pedal must engage/disengage within a predetermined timeframe when working properly.The most likely root cause of the "invalid fiber" error message could be related to the laser as well, possibly the faulty foot pedal as described above.The tagwrite program read that there was a bad "anti-copy mode" which can happen during the manufacturing process or a bad read from the laser.This most likely did not happen during the manufacturing programming process since the report did not show a failure when it was printed out.During the manufacturing process each fiber receives two 100% inspections to ensure that they are programed properly.A review of the angiodynamics' device history records was performed for the reported packaging and component lots for any deviations related to the reported defect of the complaint.The review confirms that the lots met all material, assembly, and performance specifications.The user manual, states "the venacure 1470 laser will only permit a procedure to be carried out if an angiodynamics frs fiber is used.An incompatible fiber will be shown on the screen as invalid fiber." the following error messages are associated with the fiber recognition system "fiber uses expired - replace the fiber with a fiber that has not already been use and fiber sterility expired - angiodynamics fibers are programmed at manufacture with a sterility expiration date.This message is displayed when the expiry date is before the date in the laser's internal clock.Replace the fiber with one having a valid sterility expiration date." furthermore, "invalid fiber is displayed even with a new unused frs system fiber (1) disconnect and then reconnect the fiber to the venacure 1470 laser.This will cause the unit to try and read the fiber's data again.(2) switch the venacure 1470 laser off and on at the power inlet.3) ensure that the venacure 1470 laser is at least 2 meters away from any other electrical or electronic equipment that might interfere with the frs system, such as computers or other electronic or medical equipment".In the case of an emergency override it is stated, "in certain circumstances, such as a technical problem or if the emergency stop button is pressed, the fiber in use may become invalid before the completion of the treatment.If this situation should occur, the emergency override may be activated to allow treatment to continue.This option is only available immediately after the fault has been cleared and will not work if an attempt is made to use an expired or otherwise invalid fiber at any other time." a review of the angiodynamics complaint system noted no trends for this complaint type and product family.This type of complaint will continue to be monitored for trends.(b)(4).
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