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The device was not returned for evaluation by the user facility, therefore; the reported failure could not be verified and a root cause cannot be conclusively determined.A review of the manufacturing documents verified the device was produced per current and approved procedures and material specifications.Non-conformances regarding the product's identity, quality, safety, effectiveness or performance were not identified at the time of manufacture.A two-year review of complaint history revealed one other similar complaint for this product family and failure mode.In that same timeframe, (b)(4) units of this product family have been sold worldwide, making the rate of occurrence of this failure (b)(4)percent, should all complaints be confirmed.No failure mode was reported for this device by the user facility, therefore; a risk analysis was unable to be conducted due to lack of a failure mode of the device.The instructions for use advises the user of the following.- removal of dentures or partial dental plates is recommended per physician's directions.This issue will continue to be monitored through the complaint system to assure patient safety.
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