No patient information provided as no patient was involved in this concern.Device unique device identification (udi) is unavailable.Device manufacturing date is unavailable.A medtronic representative went to the site to test the equipment.The representative was unable to replicate the reported issue.The hardware, software, and instruments passed the system checkout.The system was found to be fully functional.A power cable for the em interface was returned to the manufacturer for analysis.The device was found to be fully functional with no problem found.The reported event could not be duplicated by medtronic personnel.
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A medtronic representative reported that, while outside of a procedure, the navigation system became unresponsive when entering the ear, nose & throat (ent) application software.It was reported that the navigation system would enter the spinal application software without issue.It was noted that when starting up with the electromagnetic (em) interface unplugged, the navigation system could enter the ent application software.There was no patient present when this issue was identified.No additional information was provided.
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