On (b)(6) 2017, the field service engineer (fse) conducted on-site follow-up with the customer.The fse performed a manual prime with all 3 buffers and hemolysis wash.The fse changed the flow rate to the expected level and checked the entire system for leaks and blockages.This returned the instrument to normal operation.The most probable cause of the reported event was due to an improperly set flow rate.(b)(4).This report is being submitted due to a retrospective review conducted under capa (b)(4).
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