A steris service technician arrived onsite to inspect the sterilizer and found that user facility personnel were not utilizing a loading cart compatible with the steris sterilizer.The technician also found that the rollers within the sterilizer required replacement due to wear.The technician replaced the rollers and confirmed the sterilizer to be operating properly.The sterilizer was returned to service and no additional issues have been reported.Steris is working with the customer for purchase of new loading carts approved for use with the subject sterilizer.The employee was not wearing gloves during the time of the reported event.The operator manual states (pp.6-1), "warning - burn hazard: sterilizer, rack/shelves, and loading cart will be hot after cycle is run.Always wear protective gloves and apron when removing a processed load.Protective gloves and apron must be worn when reloading sterilizer following the previous operation." following the reported event, the steris technician discussed the importance of utilizing an approved loading cart with the sterilizer, and the importance of wearing ppe.
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