(b)(4).On (b)(6) 2016, fse arrived at the site to address the reported event.Fse changed the power options plan to the correct settings in windows os.Inspection of the device revealed that the display was not set to stay on.Next, he placed the monitor, printer, and pc into the ac wall outlet.Prior to the change, all the devices were running on the g8 power conditioner which may have caused it to overload.Fse ran twenty patient samples and received successful data upload to the laboratory information system (lis) without any interruptions the peripherals remained plugged into the separate ac outlet overnight, and reportedly ran successfully during the nightshift.On (b)(6) 2016, fse installed an upgraded power conditioner (1500va) for the peripheral components.He uploaded eleven patient samples to the server with no power interruptions.No further action was required by field service.The most probable cause of the reported event was due to fault/ failure of the external cpu.
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On (b)(6) 2016, the customer reported data transfer problems and computer shut off with their g8 analyzer.Technical support (ts) advised the customer to reroute the power; however, this did not resolve the issue.The customer stated that, although the computer screen was dark, the power light for the computer remained on.On (b)(6) 2016 field service engineer (fse) was dispatched to address the reported event, which resulted in delayed reporting hba1c patient results.There was no indication of patient intervention or adverse health consequences due to the delay in reporting.
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