MAUDE Adverse Event Report: TOSOH CORPORATION TOSOH HLC-723G8 ANALYZER G8

Model Number G8

Device Problems No Display/Image (1183); Data Problem (3196)

Patient Problem No Known Impact Or Consequence To Patient (2692)

Event Date 12/01/2016

Event Type  malfunction  

Manufacturer Narrative

(b)(4).On (b)(6) 2016, fse arrived at the site to address the reported event.Fse changed the power options plan to the correct settings in windows os.Inspection of the device revealed that the display was not set to stay on.Next, he placed the monitor, printer, and pc into the ac wall outlet.Prior to the change, all the devices were running on the g8 power conditioner which may have caused it to overload.Fse ran twenty patient samples and received successful data upload to the laboratory information system (lis) without any interruptions the peripherals remained plugged into the separate ac outlet overnight, and reportedly ran successfully during the nightshift.On (b)(6) 2016, fse installed an upgraded power conditioner (1500va) for the peripheral components.He uploaded eleven patient samples to the server with no power interruptions.No further action was required by field service.The most probable cause of the reported event was due to fault/ failure of the external cpu.

Event Description

On (b)(6) 2016, the customer reported data transfer problems and computer shut off with their g8 analyzer.Technical support (ts) advised the customer to reroute the power; however, this did not resolve the issue.The customer stated that, although the computer screen was dark, the power light for the computer remained on.On (b)(6) 2016 field service engineer (fse) was dispatched to address the reported event, which resulted in delayed reporting hba1c patient results.There was no indication of patient intervention or adverse health consequences due to the delay in reporting.

• Brand Name: TOSOH HLC-723G8 ANALYZER G8
• Type of Device: G8
• Manufacturer (Section D): TOSOH CORPORATION; shiba- koen first building; 3-8-2 shiba; minato-ku, tokyo 10586 23; JA 1058623
• Manufacturer (Section G): TOSOH CORPORATION; shiba-koen first building; 3-8-2 shiba; minato-ku, tokyo 10586 23; JA 1058623
• Manufacturer Contact: doria esquivel ; 6000 shoreline court; suite 101; south san francisco, CA 94080 ; 6506368123
• MDR Report Key: 7349601
• MDR Text Key: 103177265
• Report Number: 8031673-2018-02761
• Device Sequence Number: 1
• Product Code: LCP
• Combination Product (y/n): N
• Reporter Country Code: US
• PMA/PMN Number: K071132
• Number of Events Reported: 1
• Summary Report (Y/N): N
• Report Source: Manufacturer
• Source Type: health professional
• Reporter Occupation: Health Professional
• Type of Report: Initial
• Report Date: 03/19/2018

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Date FDA Received: 03/19/2018
• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Device Operator: Health Professional
• Device Model Number: G8
• Device Catalogue Number: 021560
• Was Device Available for Evaluation?: Yes
• Is the Reporter a Health Professional?: Yes
• Was the Report Sent to FDA?: Yes
• Date Report Sent to FDA: 03/19/2018
• Distributor Facility Aware Date: 12/01/2016
• Device Age: 4 YR
• Event Location: Outpatient Diagnostic Facility
• Date Report to Manufacturer: 03/19/2018
• Date Manufacturer Received: 12/01/2016
• Was Device Evaluated by Manufacturer?: Yes
• Date Device Manufactured: 09/01/2012
• Is the Device Single Use?: No
• Is This a Reprocessed and Reused Single-Use Device?: No
• Type of Device Usage: Reuse
• Patient Sequence Number: 1