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Investigation summary: customer returned one 3/10cc, 12.7mm, 29g relion syringe in an open poly bag from lot # 7044916.The returned syringe was examined and exhibited a deformed stopper in the barrel.As per manufacturing, a review of the device history record was completed for batch# 7044916.All inspections and challenges were performed per the applicable operations qc specifications.There was one notification noted that did not pertain to the complaint.Investigation conclusion: based on the samples / photo(s) received the investigation concluded: confirmed: bd was able to duplicate or confirm the customer¿s indicated failure.Possible root causes for a damaged stopper include: this condition is referred to as a rolled stopper which can occur during the assembly process, when the plunger rod is being assembled in the barrel and there is inadequate (not enough) lube present in the barrel id (inner diameter) and or the stopper itself does not have enough lube on it.As a result, the stopper does not move freely in the barrel and can become stuck and deformed.There is also the possibility that the stopper starts out being misaligned on the end of the plunger rod and then gets rolled as it is being inserted inside the barrel.Rolled stoppers can also be caused by partially peeling off the stopper before insertion into the syringe barrel.As per supplier, improper stacking of rubber sheets in autoclave cart, causing pinching/deformity.Capa 122939 has been opened to address this issue.
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