Dexcom was made aware on (b)(4) 2018, that on (b)(6) 2018, the patient experienced an adverse event.The sensor was inserted into the abdomen on (b)(6) 2018.The patient's mother stated that on the evening of (b)(6) 2018, the patient received a sensor failure on the continuous glucose monitor (cgm).The patient's mother contacted the toll-free number and the operator advised her to remove the sensor.Upon removal of the sensor, the patient's mother noticed that the sensor wire was missing from the sensor.It was indicated that the sensor wire was broken in the patient's abdominal wall, which prompted the patient's mother contact the healthcare provider (hcp).On the morning of (b)(6) 2018, the patient went to the hcp and they decided to operate on the patient.During the surgery, the hcp was able to remove the sensor wire.No additional patient or event information is available.No product was provided for evaluation.The complaint confirmation was unable to be determined.A root cause could not be determined.
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