Device evaluation: the device was received for evaluation.There was a relationship found between the returned device and the reported incident.A visual inspection was performed on the product and corrosion was observed on the cable connector pins and sockets.A prong was missing in the cable connector.A functional evaluation revealed the motor would not run.The complaint of shorting was confirmed and the root cause was associated with electrical component failure.A review of the device history records show there are no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.Factors, unrelated to the manufacturing and design of the device which could have contributed to the reported event, include inadvertent damage to the cable.
|