(b)(4).The customer returned an opened kit with a dilator.Visual examination revealed the tip of the dilator is frayed and folded.The dilator body contained a slight bend with white coloration, indicating stressing.The dilator contained one curve 17 mm from the distal end.The total length and outer diameter of the dilator were measured and were found to be within specification.A device history record review was performed with no relevant findings.The instructions for use (ifu) provided with this kit instructs the user to perform a skin wheal prior to dilating skin.The customer complaint of a damaged dilator tip was confirmed by complaint investigation.The returned dilator tip was frayed and contained a slight curve.The damaged observed is consistent with excessive force.A device history record review was performed with no relevant findings.Based on the sample received, it was determined that operational context caused or contributed to this event.Teleflex will continue to monitor and trend for complaints of this nature.
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