An abbott field service engineer was dispatched to the account and found a damaged power distribution (pdm) board [part 8960310001], the affected board showed burn marks.The smoke from the analyzer was limited to this part and did not spread to other parts of the equipment.The power distribution (pdm) board [part 8960310001] was replaced.The analyzer was returned to normal operation.Evaluation of the customer issue included a review of the complaint text, a search for similar complaints, instrument service review, and returned part examination.No adverse trend was identified for the customer issue.Product labeling was reviewed and found to be adequate, as it contains instructions regarding electrical specifications and requirements, electrical hazards, and of electrical safety for the cell-dyn ruby analyzer.Analyzer service history was reviewed and no contributing factors were found.No subsequent reports of smoke/burn issues were identified.Returned part examination of power distribution (pdm) board [part 8960310001] found a charred 28v power trace on the back of the board.The charring may have been caused by an overcurrent in the 28v input power line.The charring appeared to be the result of excessive heat dissipation due to the overcurrent.However, the exact cause of the damage was unknown.Based on all available information and abbott diagnostics evaluation, no systemic issue was identified and no product deficiency was found.
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